Statement on Fair Dealing
OCBC Securities has reviewed and enhanced its sales and distribution processes, and further strengthened its internal framework to ensure that we continue to make available appropriate products and services to our customers. The improvements made are in line with a series of additional measures we have decided to implement. These include enhancing our training framework to ensure that our Trading Representatives stay updated and have the necessary knowledge of the various listed investment products to better serve our customers.
All these measures were outlined in an action plan we have submitted to the authority, and Pricewaterhouse Coopers LLP, our appointed independent adviser, has reviewed and accepted the plan.
Delivering fair-dealing outcomes to our customers is an on-going effort. Hence, the Board and Senior Management are committed to implementing the additional measures to deliver on this undertaking. These include taking steps to align our operations to the principles underlying the various proposed changes as outlined in the Monetary Authority of Singapore’s Consultation Paper on Listed and Unlisted investment products, and we have incorporated the relevant changes into our regulatory framework.
OCBC Securities has stopped distributing structured notes since November 2008 before financial institutions were asked to stop selling such instruments.
Providing Complaints
Email : cs@ocbcsec.com
Phone : 1800 338 8688 (local)
(65) 338 8688 (overseas)
Mail : OCBC Securities Pte Ltd
18 Church Street
#01-00 OCBC Centre South
Singapore 049479
Attention : Customer Service Department
If you feel that we have not provided a satisfactory resolution to your complaint, after giving us the opportunity to investigate and resolve it, you may lodge a written complaint to the Financial Industry Disputes Resolution Centre (“FIDReC”). The complaint can be lodged through FIDReC’s website at www.fidrec.com.sg. You may also reach FIDReC at (65) 6327 8878 or info@fidrec.com.sg.