Help & Support
FX - General
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Request demo account
We offer a free 1-month demo account with US$100,000 virtual funds. If you would like a free demo account, please submit your request via email to fxdealing@ocbc.com; or call the dealing desk at +65 6536 9812. -
Statement password configuration
Here is a guide on configuring your statement password. -
FX trading hours
Daylight Savings, trading hours from March to November (Singapore time):
- Start: Monday, 5:00am
- End: Saturday, 5:00am
There is no trading between Saturday, 5:00am and the following Monday, 5:00am.
During Non-Daylight Saving, trading hours from November to March (Singapore time):
- Start: Monday, 6:00am
- End: Saturday, 6:00am
There is no trading between Saturday, 6:00am and the following Monday, 6:00am.
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Fund deposit and withdrawal
Fund deposits
For fund deposits, please email FXdealing@ocbc.com with the following information to ensure your funds are processed promptly.
- Your trading account number to be credited
- Deposit amount and currency
- Date of deposit
You may choose to deposit funds by Local Bank Transfer (Internet Banking), Bill Payment or Telegraphic Transfer (TT). We accept the following major currencies as deposit:
AUD, CAD, CHF, CNH, EUR, GBP, HKD, JPY, SGD, NZD, USD
Please check with us for other currencies not listed here.
Here are step-by-step guides on how to make payment via the different modes available:
By Local Bank Transfer (Internet Banking)
If you have a Singapore-based bank account, you may deposit funds in SGD or USD via Internet Banking:
- Beneficiary Name: OCBC Securities Pte Ltd
- Beneficiary Account Number
- SGD: 501-091821-001-SGD
- USD: 503-053126-301-USD
- Indicate your trading account number as initial or reference.
Please allow up to 2 business days from the date of transfer for the funds to be credited into your trading account.
By Bill Payment
Deposits using Bill Payment via the OCBC Internet Banking Website, OCBC Digital App or OCBC ATM:
Step 1: Add “OCBCSEC FX & FUTURES” as a billing organisation.
Step 2: Indicate your trading account number under the "Bill Reference No" field.
Step 3: Once the billing organisation is added, you can deposit funds via the OCBC Internet Banking website, OCBC Digital App or an OCBC ATM.
Please allow up to 2 business days from the date of payment for the funds to be credited into your trading account.
By Telegraphic Transfer (TT)
For deposits via telegraphic transfers: Indicate your name and trading account number as reference.
Please note that a telegraphic transfer will require up to 3 business days.
Here are the details for telegraphic transfers in various currencies:
AUD
- Intermediary Bank: National Australia Bank Ltd, Melbourne [NATAAU33033]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-009450-201-AUD
CAD
- Intermediary Bank: Toronto Dominion Bank, Toronto [TDOMCATTTOR]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-009450-201-CAD
CHF
- Intermediary Bank: Union Bank of Switzerland, Zurich [UBSWCHZH80A]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-009450-201-CHF
CNH
- Intermediary Bank: Industrial and Commercial Bank of China, Singapore [ICBKSGSGCLR]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 503-167827-201-CNH
EUR
- Intermediary Bank: Barclays Bank Ireland PLC, Frankfurt Branch [BARCDEFF]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-009450-201-EUR
GBP
- Intermediary Bank: National Westminster Bank Plc, London [NWBKGB2L]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-009450-201-GBP
HKD
- Intermediary Bank: OCBC Bank (Hong Kong) Limited [WIHBHKHH]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-009450-201-HKD
JPY
- Intermediary Bank: Mizuho Corporate Bank Ltd, Tokyo [MHCBJPJT]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-009450-201-JPY
SGD
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-091821-001
NZD
- Intermediary Bank: Bank of New Zealand, Wellington [BKNZNZ22]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 501-009450-201-NZD
USD
- Intermediary Bank: JP Morgan Chase Bank, New York [CHASUS33]
- Beneficiary Bank: Oversea Chinese Banking Corporation Limited [OCBCSGSG]
- Beneficiary Name: OCBC Securities Private Limited
- Beneficiary Account Number: 503-053126-301-USD
Fund withdrawals
To withdraw your funds, please fill up this withdrawal form and email it to us at GPFFmargin@ocbc.com and cc FXdealing@ocbc.com.
Please note that we do not accept digital signatures.
For same day withdrawals, please email the completed withdrawal form to us by latest 12:00pm.
Administrative charges for fund transfers
Local Bank Transfer or Bill Payment No administrative charges Telegraphic Transfers Deposit
US$10 per transaction as levied by the correspondence bank
Withdrawal
Minimum of US$40 per transaction or whichever is higher as levied by the correspondence bankThird-party remittance
Third-party remittance is not allowed by default. Exceptions will be reviewed on case-by-case basis and subject to approval.
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Currency conversion
a) Deficit balances
We do not auto-convert your deficit currency in your trading account. To do a conversion with your other available funds in the trading account, you would need to call our dealers by 5pm, Singapore time, to obtain a quote of the conversion rate and if the rate is acceptable to you, you may then request OCBC Securities to proceed with the conversion.
Nevertheless, we reserve the right, without prior notification to you, to convert any of the funds to the relevant currency for the purpose of offsetting any deficit equity balance in your account.
b) Capital / exchange control currencies
You need to consider the capital control on the currencies as imposed by certain countries (e.g. Malaysia, Thailand, Korea, Indonesia etc.) before you trade in these markets.
OCBC Securities reserves the right to convert any of your funds in USD (or any other currencies) to the relevant currency and vice versa for the purpose of offsetting the relevant currency deficit equity balance, any realised losses and for meeting the margin requirements.
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Administrative charges
There is no administrative charge when you deposit fund to your trading account in cash or cheques. Telegraphic Transfer (TT) of fund is subject to charges by the correspondence bank.
TT (inward remittance):
US$10 per transaction as levied by correspondence bankTT (withdrawal of funds):
Minimum of US$40 per transaction or whichever is higher as levied by the correspondence banksOCBC Securities does not facilitate third-party remittance. All client fund transfers should be sent to trading account name.
Cost of delivery per contract is US$120 plus any other exchange / bank charges -
Interest rates
Previous months’ interests are credited / debited into your trading account within the first 3 business days of the following month.
Interest charge on deficit funds / currencies
Debit balances in client’s accounts shall carry interest at 2% above prime lending rate.
The interest charge also applies to any funding of initial margin against your collateral. -
2FA token replacement
To replace the 2FA token issued for your electronic trading platform, the following replacement charges apply:
a) No charges imposed for the first and second replacement of token
b) US$80 per token from the third replacement onwards
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API connectivity
Connect and integrate your FX platform to our FIX API library for secured and automated forex trading while accessing our competitive spreads. You can automate the following:
- Direct processing of trade executions
- Position tracking
- Order entry – supports multiple order types
- Order history
- Hedge mode
- Risk-free testing on demo environment
Requirements
To use our FIX API, you are required to:
a) Enter into a license agreement with OCBC Securities
b) Maintain sufficient funding in your iOCBCfxPro account
c) Have the capability or access to programmers with the expertise to design and implement complex computer programmes in FIX protocol
To apply, email to fxdealing@ocbc.com or call us at +65 6536 9812.
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Trading Rules, Limitations, & Risks of Internet Trading
Electronic trading systems are one of the trading avenues we offer to our valued clients. While we strive to make your trading as rewarding as possible, we would also like to take this opportunity to provide you with some information and guidance that are associated with E-trading. One important aspect to be aware of is certain trading practices that would possibly be deemed as offences under the Securities and Futures Act (“SFA” ) and Futures Trading Rules.
The relevant laws and rules are set out in Appendix 1 for your reference.
You will appreciate that in order to make best use of the trading system it is necessary to have a good understanding of the various features and functionalities available. The “Price and Quantity setting” feature, for example, protects you from erroneously executing trades through the setting of parameters in the trading system. Do refer to the user guide we have sent to you to help you better understand the system. If you need assistance, feel free to call our Helpdesk.
Electronic trading relies heavily on hardware and connectivity. Having a good understanding of the characteristics, limitations and risks associated with such mode of trading will enable you to better manage certain situations that may arise. You may refer to Appendix 2 or the section on electronic trading in our agreement.
You may wish to visit the various Exchanges’ website to familiarize yourself with the contracts specifications which offer crucial information pertaining to a contract, such as contract size, tick value and last trading day.
Appendix 1
Securities and Futures Act (“SFA” ) and Futures Trading Rules
SFA s197 : False trading No person shall create, or do anything that is intended or likely to create, a false or misleading appearance of active trading in any futures contract on a futures market or in connection with leveraged foreign exchange trading, or a false or misleading appearance with respect to the market for, or the price of futures contracts on a futures market or foreign exchange in connection with leveraged foreign exchange trading.
SFA s208 : Manipulation of price of futures contract and cornering No person shall, directly or indirectly — (a) manipulate or attempt to manipulate the price of a futures contract that may be dealt in on a futures market, or of any commodity which is the subject of such futures contract; or (b) corner, or attempt to corner, any commodity which is the subject of a futures contract.
SFA s209 : Fraudulently inducing persons to trade in futures contracts (1) No person shall —
(a) by making or publishing any statement, promise or forecast that he knows or ought reasonably to have known to be false, misleading or deceptive;
(b) by any dishonest concealment of material facts; (c) by the reckless making or publishing of any statement, promise or forecast that is false, misleading or deceptive; or (d) by recording or storing in, or by means of, any mechanical, electronic or other device information that he knows to be false or misleading in a material particular, induce or attempt to induce another person to trade in a futures contract or engage in leveraged foreign exchange trading.
(2) In any proceedings against a person for a contravention of subsection (1) constituted by recording or storing information as mentioned in subsection (1) (d), it is a defence if it is established that, at the time when the defendant so recorded or stored the information, he had no reasonable grounds for expecting that the information would be available to any other person.
SFA s210 : Employment of fraudulent or deceptive devices, etc. No person shall, directly or indirectly, in connection with any transaction involving trading in a futures contract or leveraged foreign exchange trading —
(a) employ any device, scheme or artifice to defraud; (b) engage in any act, practice or course of business which operates as a fraud or deception, or is likely to operate as a fraud or deception, upon any person; (c) make any false statement of a material fact; or
(d) omit to state a material fact necessary in order to make the statements made, in the light of the circumstances under which they were made, not misleading.
SFA s211: Dissemination of information about illegal transactions No person shall circulate, disseminate, or authorise, or be concerned in the circulation or dissemination of, any statement or information to the effect that the price of a class of futures contracts or foreign exchange in connection with leveraged foreign exchange trading will, or is likely to, rise or fall or be maintained because of the market operations of one or more persons which, to his knowledge, are conducted in contravention of section 206, 207, 208, 209 or 210 if —
(a) the person, or a person associated with the person, has conducted such market operations; or (b) the person, or a person associated with the person, has received, or expects to receive, directly or indirectly, any consideration or benefit for circulating or disseminating, or authorising or being concerned in the circulation or dissemination, the statement or information.
SGX-DT Rule 3.4.1: Market Manipulation A Member, Approved Trader or Registered Representative shall not manipulate or attempt to manipulate the price of a contract or of any underlying, or corner, or attempt to corner, any underlying.
SGX-DT Rule 3.4.2: Churning A Member, Approved Trader or Registered Representative is prohibited from churning or generating commissions through creating excessive transactions in a Customer’s Account.
SGX-DT Rule: 3.4.3 False Trading, Bucketing, Fraudulent Inducement to Trade and Employment of Fraudulent Device A Member, Approved Trader or Registered Representative shall not:
(a) engage in, or knowingly act with any other Person in, any act or practice that will or is likely to create a false or misleading appearance of active trading in any contract or a false or misleading appearance with respect to the price of any contract;
(b) knowingly execute, or hold out as having executed, an order for the purchase or sale of a contract, without having effected a bona fide purchase or sale of the contract in accordance with this Rules;
(c) induce or attempt to induce another person to trade in a contract:
(i) by making or publishing any statement, promise or forecast that it knows or ought reasonably to know to be false, misleading or deceptive; (ii) by any dishonest concealment of material facts; (iii) by the reckless making or publishing of any statement, promise or forecast that is false, misleading or deceptive; or
(iv) by recording or storing in any mechanical, electronic or other device information that is knowingly false or materially misleading;
or
(d) directly or indirectly in connection with any trading in a contract:
(i) employ any device, scheme or artifice to defraud; (ii) engage in any act, practice or course of business which operates as a fraud or deception, or is likely to operate as a fraud or deception upon any Person; (iii) make any false statement of a material fact; or (iv) omit to state a material fact necessary in order to make any statements made, in the light of the circumstances under which they were made, not misleading.
In the course of your trading, do be mindful of the said prohibited trading practices as any person who contravenes any of the above provisions shall be guilty of an offence and shall be liable to a fine not exceeding $250,000 or to imprisonment not exceeding 7 years, or to both.
Appendix 2
Potential limitations and risks of on-line trading, which includes but not limited to the following:
(a) possibility of delays in order transmission and confirmation of order execution, and what to do in case of such delays;
(b) not being able to withdraw erroneous orders in time due to the speed of electronic trading; and
(c) danger of unauthorised access to a Customer’s on-line account and non-compliance of recommended preventive security measures in relation to matters such as the protection of passwords and leaving an on-line screen unattended.
(d) exposed to risks associated with systems including the failure of hardware and software, resulting in orders either not executed according to instructions or not executed at all.